Unit 1 Pre-meal Service餐前服务
● Reservation
● Receiving Guests
Section 1 Warm-up
Discuss the following questions in pairs or in small groups and tell your partner.
（1）Have you ever reserved a table？
（2）What information do we need to ask our guests when making a reservation？
Section 2 Dialogues
Dialogue 1 Personal Reservation
A—Reservationist
B—Guest
A:Good morning,welcome to RaviShinger International Hotel,may I help you？
即刻获取示范音频
B:Yes.I want to make a reservation.
A:What time would you like your table,sir？
B:For 8:00 this evening.
A:How many of you are coming to dinner？
B:Four adults and one child.
A:Which would you prefer,by the window or near the door？
B:By the window,please.
A:Do you have any other requirements？
B:Let me see.We need a children's chair.
A:OK,so you want to reserve a table for four by the window and a children's chair at eight this evening,is that right？
B:Yes.
A:Great.May I have your name and phone number？
B:David Smith.My phone number is 13228182239。
A:You have made a successful reservation and we look forward to your coming.
Words and Expressions
reservation ［ˌrezəˈveɪʃn］v．预订；预约
requirement ［rɪˈkwaɪəmənt］n．要求；需求
Dialogue 2 Group Booking
A—Reservationist
B—Guest
A:Good morning,welcome to Orchid Restaurant,may I help you？
即刻获取示范音频
B:Yes,I'd like to book a group meal.
A:How many of you are coming to dinner？
B:42 in total,five of them are over 60 years old.
A:OK,when will you come to the restaurant？
B:I'd like to reserve a table at 12 o'clock the day after tomorrow. Is there any seat available？
A:Please wait a moment,let me check. You are so lucky that we have four tables for ten.
B:Great.Are there any tables by the window,please？
A:Yes,but only two tables by the window,could you？
B:Sure,that's enough.
A:OK.Do you have any other requirements？
B:No,thanks.
A:Please allow me to repeat your reservation.4 tables for 10 people by the window the day after tomorrow（February 25）and 5 elderly people need special care,is that right？
B:Yes,how much deposit do I need to pay？
A:The deposit stipulated by our restaurant is 300 yuan.But for group bookings,we offer a 10% discount.So you only need to pay a deposit of 270 yuan.
B:OK,here's 270 yuan.
A:Thank you.May I have your name and phone number？
B:Li Lei.My phone number is 18380723360.
A:OK,Mr.Li.We look forward to your coming.
Words and Expressions
available ［əˈveɪləbl］adj．可获得的
discount ［ˈdɪskaʊnt ］n．折扣
stipulate ［ˈstɪpjuleɪt］v．规定；明确要求
deposit ［dɪˈpɑːzɪt］n．订金；押金
Dialogue 3 Receiving Guests
A—Attendant
B—Guest
A:Welcome to our hotel,do you have a reservation？
即刻获取示范音频
B:Yes,I made a reservation at 7 p.m.
A:What's your name when you made a reservation？
B:David Smith.
A:OK,this way please.Are you satisfied with this position？
B:Great.Snow mountain can be seen in this position.I can eat while appreciating it.
A:Please have a seat.This is the menu of our restaurant,please have a look.
B:Thank you.I'd like a saute shredded pork with eggs and black fungus,kung pao chicken,shredded potato with green pepper and tomato egg soup.
A:There are five of you.I think your order is not enough for five people.Do you need a steamed beef with flour?This is the specialty of our restaurant.The beef is tender and soft.Suitable for all ages.
B:Is this dish spicy?We can't eat spicy food.
A:You can rest assured that it's not spicy at all.
B:OK,have one.
A:Please allow me to check the menu again.Are you ordering steamed beef with flour, saute shredded pork with eggs and black fungus,kung pao chicken,shredded potato with green pepper and tomato egg soup？
B:Yes,please serve quickly.We are starving.
A:OK,just a moment,please.
Words and Expressions
menu ［ˈmenjuː］n．菜单
specialty ［ˈspeʃəlti］n．特色食品，特产
suitable ［ˈsuːtəbl］adj．适合的
spicy ［ˈspaɪsi］adj．辛辣的
saute ［ˈsəʊteɪ］v．炒
shred ［ʃred］v．切碎；撕碎
steam ［stiːm］n．水蒸气
Section 3 Speaking
How to Offer Pre-meal Service?
如何提供餐前服务？
1.Phrases,Sentences and Expressions
2.Role-play
Work in pairs and make dialogues according to the situations given below.
Waiter：
Greet the customer and make a self-introduction.
Receive a reservation.
Miss Zhang（a tour guide）：
She will reserve three tables for ten at Dongfeng Hotel.The price of each table is about 800 yuan.
Date:May 7th,12:00.
Section 4 Reading
Food&Beverage Event Order
食物/饮料点菜单
续表
Notes：
（1）All food and beverage prices are subject to 20% service change.
所有食品和饮料价格都要加上20%的服务费。
（be）subject to的意思为“处于……中，服从、以……为条件，受……的支配，必须得到”。
e.g.This is subject to your approval.
请你审批。
（2）If the count is not received at that time,the organizer will use the estimated figure as the final guarantee.
如果届时未收到统计人数，主办单位将以估计人数为准。
at that time的意思为“在那时”。
e.g.At that time we were students.
那会儿我们还是学生。
（3）A guarantee figure must be given 48 hours prior to the function.
必须在宴会开始前48小时给出确定数字。
function的意思为“功能，职责，正式典礼、大型聚会”。
e.g.What is his function on the committee？
他在委员会的职能是什么？
guarantee意思为“保证”。在举办大型宴会时，客人人数通常不能确定，这给酒店备餐带来了困难，所以酒店要问客人至少能保证多少人，即最低人数有多少。
e.g.In most cases,your guarantee will still be valid.
在大多数情况下，你的保修单仍将有效。
Questions：
（1）What are the audio-visual requirements for this banquet？
（2）How much will the party cost in total？
Section 5 Simulated Writing
Advance Order
餐厅预订登记表
1.Writing Skills
餐厅预订登记表，是餐台服务员必须填写的登记单。餐台服务员必须严格地按要求进行规范填写；坚决杜绝不填或缺漏项现象。
注意：表格中客人的基本信息、预订标准必须填写清楚，客人要求必须详细填写。餐台服务员填完表格后必须签字。
2.A Sample Writing
Advance Order
3.Writing Practice
Zhang Lin made a reservation at Holiday Inn on February 3 for a birthday party with 5 tables for 10 people at 8:00 p.m.the day after tomorrow.
The requirements are as follows：
（1）Chinese food at 800 yuan per table.
（2）Each table is equipped with a large bottle of Sprite and a box of beer.
（3）It is required to use balloon to arrange the site,equipped with microphone and sound.
（4）A deposit of 300 yuan has been paid.
（5）Cash payment.
（6）The phone number is 18837526831.
Suppose you are the waiter of the hotel.Please fill in the reservation form.
张林先生于2月3日在假日酒店预定后天晚上8点5张10人桌的生日宴会，要求如下：
（1）每桌价格在800元的中餐。
（2）每桌配备一大瓶雪碧、一箱啤酒。
（3）用气球布置场地，配备话筒、音响。
（4）已支付300元订金。
（5）付款方式为：现金。
（6）电话是18837526831。
假设你是酒店餐厅服务员，请填写预定单。
Advance Order
Section 6 Supplementary Reading
Chinese Hotpot
中国火锅
Chinese hotpot is one of the most popular meals in China. Hotpot is now almost everywhere in China.
It consists of a simmering metal pot with broth at the center of a table,and all raw ingredients placed beside the metal pot,so people can add and cook whatever they like in the broth. Why the Chinese like eating hotpot？
There are two important reasons for Chinese like eating hotpot:the first one is that it is a great way to socialize. People gather around the hotpot,chatting,eating,drinking. The other is that hotpot is a“healthy meal”. There is no better way to get through these chilly days than with a simmering hotpot—not just because it's delicious but because it is believed to keep you warm and expel cold from the body.
Hotpot in China is highly regional,mainly because of how ingredients differ between east to west and north to south. The differences also lie in what meat is used,the type of soup base,the sauces and condiments used to add flavor.
Instant-boiled mutton is often considered definitive of northern hotpot. In some traditional restaurants,you can still enjoy this in the old-fashioned way—a large brass vessel is heated with burning coals and the broth is boiled in a deep,donut-shaped bowl surrounding a chimney. It focuses on the freshness of the meat,and the soup base is usually clear and tasteless.
With the help of fiery chili peppers and Sichuan peppercorns,the soup base usually has a numbing and spicy flavor. The most famous variation is Chongqing hotpot. It is distinguished by the extremely spicy peppers added to the broth,which may be too hot for some first-timers to handle.
What are you waiting for?Call your friends to eat hotpot now！